Privacy Policy

Affinity Hot Water Technology ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect information when you visit our website or contact us for service.

1. Information We Collect

We may collect the following information when you use our website or contact us:

• Contact information: name, phone number, and email address when submitted via our contact form.
• Service details: information about the service you are requesting, including any details you voluntarily provide.
• Usage data: browser type, pages visited, referral URL, and general location (city/state) collected via cookies and analytics tools.

We do not collect sensitive personal information such as social security numbers, financial account details, or health information.

2. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and schedule appointments.
• Contact you regarding your service request or existing service.
• Send service reminders or follow-up communications related to your account.
• Improve our website and customer experience based on usage patterns.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymized data about pages viewed, session duration, and traffic sources. You can disable cookies in your browser settings; doing so may affect some website functionality.

4. Third-Party Services

We may share your contact information with third-party services necessary to operate our business — for example, email platforms for communication or scheduling tools. These service providers are contractually obligated to protect your data and may not use it for purposes beyond what we authorize.

If you apply for financing through a third-party lender linked from our website, your information is subject to that lender's privacy policy. We encourage you to review their terms before submitting any application.

5. Data Security

We take reasonable steps to protect the personal information you provide against unauthorized access, disclosure, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain customer contact and service records for as long as necessary to provide ongoing service, fulfill legal obligations, and resolve disputes. You may request deletion of your personal data at any time by contacting us directly.

7. Your Rights

You have the right to request access to, correction of, or deletion of any personal data we hold about you. To make such a request, contact us at the information below. We will respond within 30 days.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

10. Contact Us

Questions about this Privacy Policy? Contact us at: